INTERPRETATION SERVICES
What types of interpretation services do you offer?
We offer consecutive, simultaneous, court, and industry-specific interpretation across more than 420 languages.
Are your interpreters certified and experienced?
Yes, all our interpreters are professionally trained, accredited, and have extensive experience in legal, medical, and community settings.
Do you offer interpretation for virtual meetings?
Absolutely! We provide interpretation services for conference calls, message relays, teleconferences, and video conferences.
Are your interpreters insured?
Yes, our interpreters are backed by an Errors & Omissions (E&O) insurance policy offering up to $1 million in protection.
TRANSLATION SERVICES
What types of documents can you translate?
We handle translations for educational, legal, medical, financial, immigration, and technical documents.
Do your translation services include proofreading?
Yes, all document translations include free proofreading and content management to ensure top quality.
Can you translate multimedia and web content?
Yes, we offer translation services for online, web, and multimedia formats.
Are notarized translations available?
Absolutely. We provide notarized affidavits or declarations with our certified translations.
AUDIO & VIDEO TRANSCRIPTION
What languages are supported for transcription?
We transcribe and caption audio and video content in over 280 languages.
Are your transcription services secure?
Yes, our services are highly secure, and most of our transcriptionists hold police clearances for handling confidential materials.
What formats do you support for transcription?
We work with various formats such as DVD, MPEG4, MP3, AVI, YouTube, and more.
Do you offer event captioning services?
Yes, certified captioners are available for courts, conferences, shareholder meetings, AGMs, speeches, and cultural events.
TRANSCRIPT SERVICES
What transcript formats do you offer?
We provide transcripts in Word, Word Perfect, PDF, ASCII, condensed with word indexes, and e-transcripts.
Is expedited service available for transcripts?
Yes, we offer expedited and same-day transcript services at a nominal additional cost.
TELECONFERENCE & VIDEO CONFERENCE
What platforms do your video services support?
Our video conference services support Zoom, VIA3, Movi, and other secure platforms.
Do you provide real-time support for virtual meetings?
Yes, we offer real-time captioning and real-time sign language interpreting for teleconferences and video conferences.
NOTARY SERVICES
What notary services do you provide in Ontario?
We offer Commissioner of Oath services for oaths, affirmations, affidavits, and statutory declarations, as well as notarization for wills and certified true copies.
ADDITIONAL POLICIES AND HIGHLIGHTS
Do you charge extra for last-minute interpretation requests?
No, we do not charge extra for last-minute requests, though advance notice is always appreciated.
What is your cancellation policy?
We require 48 hours' notice or two business days for cancellations. Longer notice may require prior approval, and cancellation fees are based on the booked hours.
How can I reach you after office hours?
Our interpreters are equipped with mobile phones, and our office lines are forwarded to management’s personal phones after hours. We're available 24/7.